Landscape Irrigation Complaint Process

The Texas Commission on Environmental Quality, Irrigator’s Certification Program is responsible for examining, licensing, regulating, and enforcing the requirements of S.B 2, Chapter 34, Texas Water Code, as amended by House Bill 2510, and Agency rules through a complaint review process.

Who May File A Complaint?

Any person may file a valid complaint against any individual relating to any phase of landscape irrigation.

How Do I File A Complaint?

All complaints must be in writing and signed by the person filing the complaint. Complaints are to be completed and submitted on a Complaint Submission form, or in a similar format, with copies of documents and photographs pertinent to your complaint.

Describe your complaint in detail, include dates, times, locations, individuals involved and pictures, if available. Attach additional documentation such as plans, contract documents, etc. DO NOT SEND ORIGINALS.

Mail the completed form to the TCEQ at:

Texas Commission on Environmental Quality
P.O Box 13087
MC 178
Austin, TX 78711-3087

How Will I Know The Status of My Complaint?

You will be sent copies of all correspondence relative to your complaint.

You may contact the program office for a periodic status report in writing, or by telephone at (512)239-1000. If the nature of the complaint is outside the agency’s jurisdiction, you will be notified.

What Complaints Are Within The Agency’s Jurisdiction?

Any complaint resulting from any person, licensed or unlicensed, who sells, designs, consults, installs, maintains, alters, repairs, or services a landscape irrigation system. Any complaint of a landscape irrigation system or the connection of such system to private or public, raw or potable water supply system, or any water supply. Any violation of the Commission’s Rules or Texas Water Code, Chapter 34, as amended by House Bill 2510.

What is the Complaint Process?

The complaint is received, reviewed, and assigned as appropriate.
The complainant may be contacted to obtain additional information.
The respondent will be contacted.
The investigation may result in one, or a combination of the following:

  1. Resolved informally,
  2. License suspension or revocation,
  3. Administrative or civil penalty,
  4. Dismissal of complaint.

How Can I Obtain More Information?

For further information, contact the Texas Commission on Environmental Quality at (512)239-1000.

Texas Commission on Environmental Quality
P.O Box 13087
MC 178
Austin, TX 78711-3087